This service provides the central JIRA Issue Tracking Service (ITS) infrastructure supported by the IT Department. The Central Issue Tracking Service (ITS) is based on JIRA. An issue tracking system (also ITS or bug-tracker) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are used to create, update, and resolve reported bugs, tasks and requests within projects. The service provides a hosted solution of the JIRA software, an Atlassian tool. It is integrated with common CERN Services (Single Sign On, eGroups, Service-now). The JIRA service allows projects to manage issues, track bugs and fixes for new versions etc.